Refund policy

Returns and Exchanges
We have a 30-day money-back guarantee. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of the date of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

After 30 Days
We will accept returns up to 60 days from the date you placed your order. After 30 days from the date you placed the order, you will be responsible for all shipping costs. This includes both shipping paid at time of purchase and return shipping for returns and exchanges.  Shipping costs are non-refundable. We can send you a prepaid return label which may lower the cost of return shipping. The cost of shipping will be deducted from your refund. 

To complete your return, we require a receipt or proof of purchase.

Please note the following exceptions to our return and refund policy:

• Clearance items are final sale and cannot be returned or exchanged (this does not apply to sale items unless stated on the product page)
• Returned items must be returned in original product packaging
• Returned items must have no visible signs of wear or use

*To initiate a return or exchange, please email us at info@pipelineracks.com

Refunds
Once we receive and inspect your return,  if approved, we will process your refund and a credit will automatically be applied to your credit card or original method of payment. We will send you an email you if there's a problem with your return.

Exchanges
Once we receive and inspect your return,  if approved, we will process your exchange.  We will send you an email you if there's a problem with your return.

Late or Missing Refunds
There is often some processing time before a refund is posted, please contact your credit card company or bank first, it may take some time before your refund is officially posted.

If you have any questions, please contact us at info@pipelineracks.com